Customer Relationship Manager at Saro Agro Sciences Limited - Apply
Posted on: 30 December, 2017Deadline: 3 January, 2018
Saro Agro Sciences Limited is the leader in the Nigerian Crop Protection Industry. We are a wholly indigenous company, committed to the provision of dependable solutions to crop production problems in a distinctive, rewarding and responsible way. We have our Head Office located in Ibadan and offices across Nigeria as well as in the West and Central African countries.
Customer Relationship Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationOyo
- Job FieldSales / Marketing / Business Development
Location: Ibadan, Oyo
Job Summary
Job Summary
- The CRM’s role is to work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
Primary Responsibilities
- Deliver all information to and from customer using ICT
- Creation of e-channel for sales
- Will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
- Engage the customer in one-on-one interaction
- Maintain long-term, post-sales relationships with existing customers
- Act as the liaison between the customer and other departments within the company such as marketing staff and operation
- Identify and close opportunities for improvement and growth of the product.
Qualification
- Minimum of a second Class upper in University degree in any of the Social Sciences, Marketing / Business, Mass communication, Public Relations or other related discipline.
- Proven and strong CRM experience (5 years+)
- Can demonstrate excellent Commercial judgment & acumen.
- Understands customer management process.
- Is experienced at managing key stakeholders.
- Extensive experience of experiential strategy development and implementation working with 3rd party agencies.
- Budget & cost control management.
- Required Age: 27 - 36 Years.
Our Ideal Candidate:
- Must have a background in ICT
- Must have worked in this position
- Must be open minded
- Must be highly innovative
- Must have interpersonal skills.
- Must have experience with physical customer facing
- Must have customer relationship experience either in the FMCG industry or in the financial industry.
Interested and qualified? Go to Saro Agrosciences Limited career website on saroafrica.com.ng to apply
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